Shipping policy

Last Updated: 1st March, 2026

Thank you for shopping with Nisaanch. This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery. By placing an order with us, you agree to the terms described below.

1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on Sundays or public holidays.
• During high-demand periods, promotional events, or unforeseen circumstances, processing times may be slightly extended.
• Customers will be notified of any significant delays.

2. Shipping Coverage

Nisaanch currently ships across India. We do not offer international shipping at this time. Any updates regarding international delivery will be announced on our website.

3. Estimated Delivery Timelines

Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, logistical delays, or government regulations.

4. Shipping Charges

• Shipping charges are calculated at checkout based on the delivery location and order value.
• Free shipping may be offered on select orders or during promotional campaigns.
• All applicable shipping charges will be displayed before payment is completed.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email and/or SMS containing tracking details and courier partner information. You can track your shipment using the provided tracking number.

For assistance, please contact support@nisaanch.com.

6. Delivery Attempts

• Our logistics partners will attempt delivery multiple times.
• If delivery fails due to customer unavailability, incorrect address details, or refusal to accept the package, the order may be returned to us.
• Additional shipping charges may apply for re-delivery.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout. Nisaanch shall not be held liable for delays or losses resulting from incorrect or incomplete addresses provided by the customer.

8. Damaged, Tampered, or Missing Packages

If you receive a package that appears damaged or tampered with:

• Do not accept the delivery if possible.
• Contact us immediately with photographs and order details.

We will investigate the issue and provide an appropriate resolution.

9. Delays Beyond Our Control

Delivery timelines may be affected by circumstances beyond our control, including but not limited to:

• Natural disasters
• Strikes or logistical disruptions
• Government restrictions
• Public holidays
• Courier service delays

Nisaanch shall not be held liable for such delays but will make every reasonable effort to ensure timely delivery.

10. Lost or Stolen Packages

Nisaanch is not responsible for lost or stolen packages confirmed as delivered by the courier. However, we will assist customers in coordinating with the logistics partner to resolve such issues.

11. Changes to This Shipping Policy

Nisaanch reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website. Customers are encouraged to review this policy periodically.

12. Contact Information

For any shipping-related queries or assistance, please contact us:

Nisaanch

Customer Care: care@nisaanch.com
Support: support@nisaanch.com
General and Business Inquiries: info@nisaanch.com
WhatsApp: +91 8799690261

Registered Address:
Floor No.: Ground Floor
Building No./Flat No.: 06
Name Of Premises/Building: Karnasree Layout
Road/Street: Karnasree Layout Main Road
Nearby Landmark: Near Urban Carnivora Pet Grooming Centre
Locality/Sub Locality: Medahalli
City: Bengaluru
District: Bengaluru Urban
State: Karnataka
PIN Code: 560049
India