Refund policy

Last Updated: 1st March, 2026

Thank you for shopping with Nisaanch. We are committed to ensuring customer satisfaction. This Refund and Return Policy outlines the terms and conditions for returns, refunds, exchanges, and cancellations. By placing an order with us, you agree to the policies stated below.

1. Eligibility for Returns

Due to the personal nature of fragrance products, Nisaanch maintains strict quality standards. Returns are accepted only under the following circumstances:

  • The product was damaged, defective, or leaked upon delivery.
  • The wrong item was delivered.
  • The product received is incomplete or missing components.

To be eligible for a return:

  • The request must be raised within 48 hours of delivery.
  • The product must be unused, unopened, and in its original packaging with all seals intact.
  • Proof of purchase and an unboxing video or clear photographs must be provided.
  • The item must be returned in the same condition in which it was received.

Returns will not be accepted if the product has been used, opened, or tampered with.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfumes and fragrances.
  • Products returned without original packaging or labels.
  • Items purchased during clearance sales or promotional events, unless damaged or defective.
  • Gift cards and complimentary items.
  • Products damaged due to misuse, improper storage, or normal wear and tear.
  • Orders refused at the time of delivery without a valid reason.

3. Return Request Process

To initiate a return, please follow these steps:

  1. Email us at support@nisaanch.com within 48 hours of receiving the order.
  2. Provide the following details:
    • Order number
    • Reason for return
    • Clear photographs or an unboxing video of the product
  3. Our team will review your request within 2–3 business days.
  4. If approved, return instructions will be shared.

Unauthorized returns will not be accepted.

4. Refund Policy

Once the returned product is received and inspected, we will notify you of the status of your refund.

  • Approved refunds will be processed within 5–7 business days.
  • The refund will be credited to the original method of payment.
  • Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.

Shipping charges, if any, are non-refundable unless the return is due to our error.

5. Exchange Policy

Exchanges are only offered in the following cases:

  • Defective or damaged products
  • Incorrect items delivered

If you require an exchange, please contact us at support@nisaanch.com. Exchanges are subject to product availability.

6. Order Cancellation

  • Orders can be cancelled within 12 hours of placement or before they are shipped, whichever is earlier.
  • Once an order has been dispatched, it cannot be cancelled.
  • To request a cancellation, contact support@nisaanch.com immediately.

Refunds for cancelled orders will be processed to the original payment method.

7. Reverse Shipping

  • If the return is due to a defective, damaged, or incorrect product, Nisaanch will bear the reverse shipping costs.
  • For all other approved returns, customers may be responsible for return shipping charges.

8. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with, please do not accept the delivery. Contact us immediately with photographic evidence so that we can resolve the issue promptly.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.
  4. If the issue persists, please reach out to us at support@nisaanch.com.

10. Changes to This Policy

Nisaanch reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

11. Contact Information

For any questions regarding returns, refunds, or cancellations, please contact us:

Nisaanch

Customer Care: care@nisaanch.com
Support: support@nisaanch.com
General and Business Inquiries: info@nisaanch.com
WhatsApp: +91 8799690261

Registered Address:
Floor No.: Ground Floor
Building No./Flat No.: 06
Name Of Premises/Building: Karnasree Layout
Road/Street: Karnasree Layout Main Road
Nearby Landmark: Near Urban Carnivora Pet Grooming Centre
Locality/Sub Locality: Medahalli
City: Bengaluru
District: Bengaluru Urban
State: Karnataka
PIN Code: 560049
India