Privacy policy

Last Updated: 1st March,2026

This Privacy Policy describes how Nisaanch ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site"). By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

1. Personal Information We Collect

Information You Provide Directly

When you interact with our Site, we may collect the following personal information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • Order and purchase history
  • WhatsApp contact information
  • Any information provided through forms, inquiries, or customer support

Customer Support Information

When you contact us, we may collect additional information necessary to assist you and resolve your queries.

2. Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and device information
  • Pages viewed and time spent on the website
  • Referring URLs
  • Cookies and tracking technologies
  • Purchase and browsing behavior

This information helps us improve our services and enhance your shopping experience.

3. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders
  • Provide, operate, and maintain our services
  • Communicate with you regarding purchases and updates
  • Provide customer support
  • Improve our website and user experience
  • Send promotional and marketing communications
  • Detect and prevent fraud and security threats
  • Comply with legal and regulatory obligations
  • Communicate via email, phone, or WhatsApp

You may opt out of promotional communications at any time.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

  • Essential cookies for website functionality
  • Performance and analytics cookies
  • Advertising and marketing cookies

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain functionalities of the Site.

5. Sharing Your Personal Information

We do not sell or rent your personal information. We may share your information with trusted third parties, including:

  • Shopify, to power and operate our online store
  • Payment Gateways, for secure payment processing
  • Shipping and Logistics Partners, to deliver your orders
  • Analytics Providers, such as Google Analytics
  • Marketing and Advertising Partners, to provide relevant promotions
  • Legal Authorities, when required by law or to protect our rights

For more information on how Shopify uses your personal information, please visit:
https://www.shopify.com/legal/privacy

6. Behavioural Advertising

We may use your personal information to provide targeted advertisements or marketing communications. You can opt out through the following platforms:

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders and provide services
  • Maintain business and legal records
  • Resolve disputes and enforce agreements
  • Comply with applicable laws and regulations

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

In accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request information about how your data is processed

To exercise these rights, please contact us using the details provided below.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it promptly.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site constitutes acceptance of these changes.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Nisaanch

Customer Care: care@nisaanch.com
General & Business Inquiries: info@nisaanch.com
Support: support@nisaanch.com
WhatsApp: +91 8799690261

Registered Address:
Floor No.: Ground Floor
Building No./Flat No.: 06
Name Of Premises/Building: Karnasree Layout
Road/Street: Karnasree Layout Main Road
Nearby Landmark: Near Urban Carnivora Pet Grooming Centre
Locality/Sub Locality: Medahalli
City: Bengaluru
District: Bengaluru Urban
State: Karnataka
PIN Code: 560049
India